Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Casual Contact Centre Officer

On Call


Reference: 4689113

The South Taranaki District Council is looking for an enthusiastic and motivated individual with plenty of initiative to fill this casual role and help its Contact Centre provide a high quality, friendly service to all its customers. The Contact Centre is a key part of Council's front-line service and prides itself on its response rates, resolution of issues and excellence in customer service. It also provides the reception service for the Council's Administration Building in Hawera.

This position is offered on a casual basis with no set minimum number of hours per week (Monday-Friday). You will need to be able to work a minimum of three and up to a maximum of eight hours a day, as required, and at times with short notice.

We need someone who can come to grips with the diverse range of local authority services and then use this knowledge to assist our customers with either, information, advice, or resolution of a problem. Are you flexible, a multi-tasker, willing to learn in an ever-changing environment and a great team player? Do you remain calm in stressful situations? Do you have well developed listening skills, keyboard competence and the ability to work under pressure while maintaining a sense of humour? If so, we need you!

Previous experience in customer service will be required and competent computer skills, particularly in Microsoft Applications are desirable.

The South Taranaki District Council offers a proven "Best Place to Work" environment and the chance to join an energetic, progressive organisation.

If this role appeals to you, head over to our website where you can access the background information and job description for the role. If submitting an application, please ensure you provide a covering letter outlining your skills and experience for the role along with your most current CV.

Applications close at 4 pm on Sunday, 26 May 2019.

Applications Close: 26 May 2019